Managing Strategic Performance in Banks and Financial Services Firms

Managing Strategic
Performance in Banks
and Financial Services Firms:
From 'Going Through the Motions'
to Best Practice

A research report by Bernard Marr,
Cranfield School of Management

This report takes a uniquely in-depth look at 15 of the world's leading banks and financial services firms (including retail banks, investment banks, universal banks, one central bank and a mutual financial services firm) and their approaches to Performance Management to determine where firms are going wrong. At each company, between two and eight different principals, from MD to COO and CEO, were interviewed at great length about their Performance Management strategies. The results provide very compelling, yet worrying reading.

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Managing Strategic Performance in Banks and Financial Services Firms

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