Drive Customer Retention and Growth with Competitive Online Channel Reporting
Actuate's interactive online account reporting and performance analysis tools provide customers - consumers and businesses alike - high-value account management tools within online self-service channels.
By presenting all of a customer's information across all accounts and relationships in a single, easily accessed place with interactive account information management, enhanced online channel reporting adds tremendous value to the customer relationship.
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Actuate Collaborative Reporting
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Actuate and IBM Next Generation
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Next Generation Interactive Reporting and Analysis Tools
As customers become more web-savvy, they expect online services to be more personalized and powerful-and they are taking their business to firms that deliver this experience.It's not enough to offer monthly online statements and daily account summaries anymore. Today's users expect a lot more, including:
- Multiple accounts graphically presented in a unified view
- Interactive graphics that they can manipulate
- On-demand report creation and customization
- Real-time statements and account summaries with up-to-the-moment timeliness and accuracy
- Drill-down reports that show the details and documents behind the numbers
- Spreadsheet reports that they can analyze and modify in Excel
- A choice of delivery methods including web, email, fax, wireless, text messaging and print
- A rich-internet, Web 2.0 experience
Leading Enterprise Reporting Platform for Customer Self-Service Reporting Applications
Customer Self-Service Reporting Applications built on Actuate distribute personalized, daily, and on-demand business information reports to the extended distribution and service channel. These Enterprise Reporting Applications:- Integrate data from multiple transactional, customer and legacy systems in real-time
- Scale to deliver dynamic and customizable report generation interfaces and presentation options to hundreds of thousands of users
- Combine sophisticated analysis tools, including full-function spreadsheets for better account management
Measure and Manage to Your Goals
Customer Self-Service Reporting Applications help firms lower operational costs, drive customer retention and up-sell revenue, while maintaining a competitive edge.Ensure a return on these efforts using advanced and intuitive management scorecarding applications from the Actuate PerformanceSoft suite. Understand and manage the relationships between operational activities and your customer self-service goals.
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