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Electronic archiving, or storing enterprise content in a digital repository, is a core feature of modern customer communications management (CCM). Large organizations produce customer communications at a phenomenal rate, and they must have the ability to store this content so it can be easily retrieved on-demand.

Actuate provides electronic archiving solutions for large organizations wanting to replace antiquated hardcopy archives and monolithic electronic repositories with a nimble, Web-friendly system.

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Actuate CCM: Storing, Searching and Retrieving Customer Communications

Repository-Console-View-Document

One of the many challenges faced by today’s IT teams is the ability to store documents for numerous business purposes, ranging from business analytics to online presentment to regulatory compliance. BIRT iHub for CCM provides the capabilities to store, search and retrieve documents, and enables the retention and disposition necessary to satisfy industry specific regulatory requirements.

Electronic archiving is a core feature of modern customer communications management (CCM). Large organizations produce customer communications at a phenomenal rate, and they must have the ability to store this content so it can be easily retrieved on demand. Factors such as regulatory compliance, internal customer service policies, cost and business value exerts a strong influence on corporate decision makers as they evaluate storage options.

Actuate creates electronic archiving solutions for large organizations wanting to replace antiquated hardcopy archives and monolithic electronic repositories with a nimble, web-friendly system.

Actuate understands that storage is not enough. The new enterprise must not only store content but also deliver it in various formats across
a multitude of online channels while satisfying regulatory requirements.

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Benefits


  • Performance
    Actuate’s content repository was designed to serve millions of users with system response times measured in milliseconds.

  • Multi-channel Delivery
    Integrated transformation tools ensure that content can be delivered in an appropriate static or interactive format to each channel: print, web, mobile or tablet.

  • Document Lifecycle Management
    Configurable rules governing document life span, storage formats and content security simplify regulatory compliance.

  • Ability to Access Business Silos
    Actuate offers a single user interface for accessing and viewing content stored in IBM FileNet, EMC Documentum, CMIS-enabled repositories and other systems. Our repository also features robust API access, enabling key business apps to add and retrieve content.

  • Storage Innovations
    Actuate’s advanced storage technology minimizes content size, optimizes storage hardware configurations and insulates the repository from hardware changes.

Product Details


Repository

Securely Store Customer Communications

Repository Console

An intuitive web based interface for accessing content on disparate enterprise archives

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Business Overview

Actuate Repository
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Webinar

Archived Documents as a Source for Predictive Analytics
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Webinar

Repository: Advanced Document Storage
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Data Sheet

Repository
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Press Release

Repository
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White Paper

Repository 4.0
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Video

Repository
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Training Webinar

Repository
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Case Study

Global Insurance provider reduces storage and infrastructure needs
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Case Study

The Banque et Caisse d’Epargne de l’Etat expands its file conversion capabilities
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Case Study

Pitt County Memorial Hospital - Automating Document Transfer in a Hospital
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Case Study

Xenos Repository provides Financial Services Group with faster and more comprehensive archiving capabilities
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Case Study

A Global wealth manager chooses Actuate for its repository needs
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