Worldwide Support Contacts for Actuate

eSupport Website

To access the eSupport website, visit esupport.actuate.com

Enterprise Reporting and Eclipse BIRT Contacts

NORTH AMERICA USA's Flag Canadian Flag Mexican Flag

Email: support@actuate.com
Phone: +1-650-645-3030
Hours of Operation:
6AM to 6PM (PST), Monday - Friday

EUROPEAN SUPPORT CENTRE EU Flag

Email: support.emea@actuate.com
Phone: +800 6060 2020
International toll-free number, accessible from any European country

FRANCE French Flag

Email: support.emea@actuate.com
Phone: +800 6060 2020 or
+41 26 425 50 16
Hours of Operation:
9AM to 6PM (GMT+1), Monday - Friday

GERMANY German Flag

Email: support.emea@actuate.com
Phone: +800 6060 2020 or
+41 26 425 50 17
Hours of Operation:
9AM to 6PM (GMT+1), Monday - Friday

UNITED KINGDOM Brittish Flag

Email: support.emea@actuate.com
Phone: +800 6060 2020
or +41 26 425 50 17
Hours of Operation:
9AM to 6PM (GMT), Monday - Friday

ASIA PACIFIC

Email: apacsupport@actuate.com
Toll Free Phone Numbers:
Singapore's Flag Singapore: +1800 331 1801
Hong Kong Flag Hong Kong: +800 96 3595
Malyasian Flag Malaysia: +1800 806 024
Chinese Flag China: +800 820 5433
Philippines Flag Philippines: +18001651 0559

Hours of Operation:
9AM to 6PM (GMT+8), Monday - Friday

AUSTRALIA Australian Flag

Email: apacsupport@actuate.com
Phone: +1800 002 907
Hours of Operation:
9AM to 6PM (GMT+10), Monday - Friday

INDIA India Flag

Email: apacsupport@actuate.com
Phone: +000 800 650 1221
Hours of Operation:
9AM to 6PM (GMT+5:30), Monday - Friday

NEW ZEALAND

Email: apacsupport@actuate.com
Phone: +0800 452 000
Hours of Operation:
9AM to 6PM (GMT+12), Monday - Friday

JAPAN Japanese Flag

Email: actuatej@actuate.com
Phone: +81 3 5456 5409
Hours of Operation:
9AM to 6PM (GMT+9), Monday - Friday

Performance Management Contacts


NORTH AMERICA USA's Flag Canadian Flag Mexican Flag

Email: performancesoftsupport@actuate.com Phone: +1-800-658-2352 or +1-416-537-0921 Ext 3
Hours of Operation:
8AM to 8PM (EST), Monday - Friday

 

EUROPEAN SUPPORT CENTRE EU Flag

Email: performancesoftsupport@actuate.com Phone: +44(0) 20 7236 1008 Ext 1
Hours of Operation:
8AM to 8PM (GMT), Monday - Friday

 



Hours of operation are subject to the local countries' time zone adjustments due to summer hours
You may also download a PDF version of Actuate's worldwide support contacts.

Reporting a New Case

When reporting a problem to Actuate Customer Support, please have the following information available:

  • Contact information: Name, email address, phone number
  • Company information: Name, project name
  • Product information: Name, version, build number
  • System Environment: OS, other applications
  • Problem detail: A detailed explanation of the problem being experienced or the question being asked, along with additional information required to investigate the problem. This includes detailed steps required to recreate a problem, log files, report design files, etc.

    If emailing large attachments is difficult, your local support center will be pleased to provide alternative facilities for receiving the files.

Case Priority Definitions

Any support concerns should be reported to:

  • My Nguyen: (650) 645-3016