Service Plans for Actuate

Actuate offers a variety of Service Plans to meet your organization's needs. The table below offers a side-by-side comparison of the Service Plans. Regardless of the plan you choose, we assure you efficient product implementation and superior performance for the long haul.

Customer Support Maintenance Offerings

. Learn More Learn More Learn More Learn More Learn More
Maintence Plan  Basic *Bronze *Silver Gold *Platinum *
SLOs: Special TermsNoLimitedFullFullFull
Unlimited Incidents. 5/year** Tick Tick Tick
Unlimited ContactsTick Tick Tick Tick Tick
Phone Local Support Center. Tick Tick Tick Tick
Email Local Support Center. Tick Tick Tick Tick
Self-Help PortalTick Tick Tick Tick Tick
Moderated ForumsTick Tick Tick Tick Tick
Online Software Updates † Tick Tick Tick Tick Tick
Account Manager. . . . Tick
On-site Visits (4 per year). . . . Tick
Professional Services Days (8 per year). . . . Tick
Weekly Case Report. . . . Tick
Reproduction Environment. . . . Tick
24x7 Support: Priority 1*** . . . Tick Tick
English Language Support †† Tick Tick Tick Tick Tick
French Language Support . . Tick Tick Tick
German Language Support . . Tick Tick Tick
Japanese Language Support . . Tick Tick Tick

Maintenance Services are to be renewed annually unless either Licensee or Actuate elect not to renew them. Actuate disclaims any responsibility for ensuring that Customer is compliant with its Actuate license agreements.  Such responsibility rests solely with Customer.

* Basic, Bronze, Gold and Platinum maintenance plans are not available for BIRT Performance Scorecard products. Eclipse BIRT support is available only for Basic, Bronze and Silver maintenance plans.
** A package of 5 incidents (expires one year after the purchase date)
*** 24x7 service is provided in English only
† Online software updates are not available for Eclipse BIRT customers
†† BIRT Performance Scorecard product support is currently available in English only
Support for Xenos products is available in English only.

Extended End of Life (EEOL) - to learn more click here

On Demand Performance Management - OnPerformance Service Plan

To download a full description of offerings click here