Worldwide Support Contacts for Actuate

eSupport Website

To access the eSupport website, visit esupport.actuate.com

Enterprise Reporting and Eclipse BIRT Contacts


American Flag Canadian Flag Mexican Flag NORTH AMERICA

Email: support@actuate.com
Phone: +1-650-645-3030
Hours of Operation:
6 am to 6 pm (PST), Monday - Friday

EU Flag EUROPEAN SUPPORT CENTRE

Email: support.emea@actuate.com
Phone: +800 6060 2020
International toll-free number, accessible from any European country

French Flag FRANCE

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 16
Hours of Operation:
9 am to 6 pm (GMT+1), Monday - Friday

German Flag GERMANY

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 18
Hours of Operation:
9 am to 6 pm (GMT+1), Monday - Friday

Brittish Flag UNITED KINGDOM

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 18
Hours of Operation:
9 am to 6 pm (GMT), Monday - Friday

ASIA PACIFIC

Email: apacsupport@actuate.com
Toll Free Phone Numbers:
Singapore's Flag Singapore: +1800 331 1801
Hong Kong Flag Hong Kong: +800 96 3595
Malyasian Flag Malaysia: +1800 806 024
Chinese Flag China: +400 120 1208
Philippines Flag Philippines: +1027 1800 650 7067

Hours of Operation:
9 am to 6 pm (GMT+8), Monday - Friday

Australian Flag AUSTRALIA

Email: apacsupport@actuate.com
Phone: +1800 002 907
Hours of Operation:
9 am to 6 pm (GMT+10), Monday - Friday

India Flag INDIA

Email: apacsupport@actuate.com
Phone: +000 800 650 1221
Hours of Operation:
9 am to 6 pm (GMT+5:30), Monday - Friday

NEW ZEALAND

Email: apacsupport@actuate.com
Phone: +0800 452 000
Hours of Operation:
9 am to 6 pm (GMT+12), Monday - Friday

Japanese Flag JAPAN

Email: actuatej@actuate.com
Phone: +81 3 5456 5409
Hours of Operation:
9 am to 6 pm (GMT+8), Monday - Friday

Performance Management Contacts


USA's Flag Canadian Flag Mexican Flag NORTH AMERICA

Email: performancesoftsupport@actuate.com
Phone: +1-800-658-2352 or +1-416-537-0921 Ext 3
Hours of Operation:
8 am to 8 pm (EST), Monday - Friday

EU Flag EUROPEAN SUPPORT CENTRE

Email: performancesoftsupport@actuate.com
Phone: +44 (0) 20 7236 1008 Ext 1
Hours of Operation:
8 am to 8 pm (GMT), Monday - Friday

Xenos Contacts


American Flag Canadian Flag Mexican Flag NORTH AMERICA

Email: xenossupport@actuate.com
Phone: +1 (800) 806-6161 or +1 (905) 709-1020
Fax: +1 (905) 709-1023
Hours of Operation:
8 am to 8 pm (EST), Monday - Friday

EU Flag International Support

Email: xenossupport@actuate.com
Phone: 800 6060 2020
Fax: +1 (905) 709-1023
Hours of Operation:
8 am to 8 pm (GMT), Monday - Friday

 




**Hours of operation are subject to the local countries' time zone adjustments due to summer hours**
You may also download a PDF version of Actuate's worldwide support contacts.

Reporting a New Case

When reporting a problem to Actuate Customer Support, please have the following information available:

  • Contact information: Name, email address, phone number
  • Company information: Name, project name
  • Product information: Name, version, build number
  • System Environment: OS, other applications
  • Problem detail: A detailed explanation of the problem being experienced or the question being asked, along with additional information required to investigate the problem. This includes detailed steps required to recreate a problem, log files, report design files, etc.

    If emailing large attachments is difficult, your local support center will be pleased to provide alternative facilities for receiving the files.

Case Priority Definitions

Any support concerns should be reported to:

  • My Nguyen: (650) 645-3016