Just like buildings, strong software applications are built on solid foundations. The power, scalability and reliability of Actuate ensure your mission-critical applications are ready to perform when your users need them. How can you make sure your applications stay strong and dependable now and in the future?

Keep Your Applications Running Right

To continue reaping handsome rewards from your applications, you need to keep them current as technology changes and user demands grow… and that starts with an Actuate Maintenance Contract. When you keep your Actuate platform current, you automatically receive:

• Instant access to new software releases
• Updates that keep you current with underlying OS, browser and server changes
• The latest in performance enhancements, security improvements and bug fixes
• Preferred technical support with guaranteed response times

Starting a New Actuate Maintenance Contract

To start a new Actuate Maintenance Contract, contact Actuate today. We’ll build you a custom plan that brings your Actuate platform current and ensures that your applications keep performing at their best.

Upgrade Your Maintenance

When you upgrade your Actuate support plan, you add services you need to keep your operations running smoothly and to handle unforeseen emergencies. By picking the right service plan, you can:

• Call on BIRT and Actuate experts to solve your problems quickly 
• Get fast access to the latest functionality and security enhancements
• Save money by increasing developer productivity and limiting downtime

The Silver Plan provides software updates, guaranteed Service Level Objectives and access to Actuate support professionals—the bare minimum for most business applications.

The Gold Plan adds 24x7 phone support to handle unforeseen emergencies at any time. This plan is a must if you require or desire no downtime for your applications and want to ensure that users can always access the information they need to do their jobs.

The Platinum Plan adds an advisory council seat, onsite visits, consulting days, weekly reports and a dedicated account manager who is a highly skilled senior support professional extremely proficient with Actuate products.

For details on various Actuate service plans, see http://www.actuate.com/services/support/service-plans/.
For details on Maintenance Renewal policies, click here.

Keeping Your Maintenance Contract Current

If you already have an Actuate Maintenance Contract, you will receive a notice 60 days before it expires. Keeping your maintenance contract current is crucial to ensure you receive timely software updates that keep your applications up-to-date and secure, and to guarantee you have access to support services when you need them. In addition, if you let your contract lapse and wish to reinstate it at a later date, your costs can be far greater than if you renew on time due to contract startup costs and potential price increases.

Extend your Contract for Additional Value

Let us work with you to create an extended contract at a discounted rate based on the length of your commitment.

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For Maintenance Contract Information

There’s nothing more important and cost-effective than preserving the investment you have made in your Actuate applications. For more information on Actuate Maintenance Contracts, contact your Actuate sales representative, drop us an email at MRinquiry@actuate.com, or call us at 1-888-211-5733.