Actuate understands that migrating to a new software release can require significant planning, coordination, and time to complete. In order to ensure the success of our Silver, Gold, and Platinum customers who are using a retired version of an Actuate product, we offer Extended End of Life support, which allows such customers to receive assistance from Actuate Customer Support on retired Actuate versions, for an extended period of time. The EEOL offering provides organizations additional flexibility in scheduling the migration effort of upgrading from retired versions of an Actuate product. Overview of EEOL:
- Available only for the Silver, Gold and Platinum maintenance plans. EEOL is not available for BIRT Performance Scorecard and Eclipse BIRT products.
- Typically available for up to 3 years from the retirement date of that major release family
- Not available for legacy or discontinued Actuate products in any release
- The terms of Extended End of Life are described in the Supported Products and Obsolescence policy