The Gold option is a good choice for organizations that require support for mission-critical reporting applications. This option provides around the clock support for down systems in production, in addition to the services included in the Silver option.
- 24x7 support for down systems in production
- Access to local customer support call center during business hours (Email/Web/Phone)
- Web-based case submission and review
- Unlimited access to Actuate user forums
- Access to self-help portal
- Online software updates