The Silver option is designed for organizations that need an elevated level of service beyond the Bronze option to ensure successful development, deployment and maintenance of Actuate applications. The Silver option covers you every step of the way in the development and deployment life cycle, from implementation to follow-up telephone and email support.
- Unlimited access to local customer support call center during business hours (Email/Web/Phone)
- Web-based case submission and review
- Unlimited access to Actuate user forums
- Access to self-help portal
- Online software updates