Actuate Service Level Agreement Applications

Ensure Customers Benefit from High Quality Services Delivered on Target and on Budget




Service Level Agreement Solution Overview


Actuate solutions are used by leading organizations across multiple industries to improve internal operational effectiveness, contract service levels and customer outsourcing relationships. Using BIRT Performance Scorecard– the most fully featured Performance Management application and integrated BIRT-based Root Cause Analysis, organizations can manage SLA’s and allow users to seamlessly drill down their SLA scorecard KPIs to investigate the underlying operational detail stored in other systems.

Features and Benefits

  • Deliver timely, accurate information directly to customers using customizable briefing books, strategy maps and dynamic web reports
  • Internally manage service delivery against contractual targets using scorecards
  • Provide dynamic Briefing Books, Strategy Maps and BIRT Reports to communicate performance of your SLAs
  • Investigate performance issues through seamless drill down to lower level transactional data
  • Reduce financial risks associated with missed Service Level Agreement targets
  • Improve operational effectives to deliver high quality services on time, and on budget
  • Align your SLAs to any corporate or operational strategic framework such as the Balanced Scorecard or Malcolm Baldrige

Ingredients for a Successful Implementation

  • BIRT Performance Scorecard: Fully functional sustainable Performance Management system. Proven methodology delivers concrete Service Level Agreement milestones tailored for each customer 
  • Actuate BIRT and Flash Objects: Intuitive, rich dashboards display financial and non-financial metrics in context of other leading operational indicators with drill-through into personalized, analysis-ready BIRT reports
  • BIRT Spreadsheet: Automates the Excel spreadsheet creation process, eliminating errors introduced by manual intervention thereby minimizing risk and improving data accuracy in business-critical spreadsheets
  • Consulting Services: Unmatched Balanced Scorecard knowledge, software consulting coupled with performance management knowledge transfer
  • Metrics Library: Leverage an extensive library of over 12,000 metrics

Want to learn more?

To get more information about Actuate solutions for contact us by email. You can also contact one of our offices worldwide.