導入事例

通信事業者は、高い顧客満足度の維持と、契約解約の削減のために絶えず努力しています。この目標のために、世界最大級の通信事業者各社が、Actuateの支援を受けて、企業顧客と一般消費者の双方に関する世界規模のオンライン顧客アカウント管理ポータルを構築しています。
Customer Icon Provider of Voice, Video and Data Services to Residential & Business Customers[PDF]
Telecom Provider Leverages Actuate Platform to Drive Sales Performance and Profitability		 View case study
Customer Icon  Orange [PDF]
Actuate empowers performance management at Orange by delivering customer information and performance analysis. 		View case study
Customer Icon Europe's Leader of Telecommunications Services [PDF]
Telecommunications giant improves customer reporting with Actuate. 		View case study
Customer Icon World's 5th Largest Telecommunications Provider [PDF]
Customer approval ratings jump 10 points when Telco deploys Actuate. 		View case study
Customer Icon Global Communications Company [PDF]
Actuate helps successfully distribute sales commission statements to over 5,000 sales reps. 		View case study
Customer Icon Large International Wireless Provider [PDF]
Standardizing on Actuate enables better management of billing data. 		View case study
Customer Icon Customer-centric Internet Application [PDF]
Extract XML data streams and export to Excel. 		View case study
Customer Icon Online Service-Level Agreement Reporting [PDF]
67% reduction in calls led to a reduction in call center headcount. 		View case study
Customer Icon Commercial Customer Account Reporting [PDF]
Actuate delivers high-fidelity formatting across multiple media. 		View case study

What Customers Are Saying

International Telecom Services Provider

"Our customer approval ratings jumped 10 points after we showed customers how to save money by switching to the plan that was right for them."

VP Client Services, International Telecom Services Provider
Human Capital Management and Reporting, Telecommunications Firm

"The reaction has been fantastic. People can go onto the Web, click a few buttons and have the report produced for them instantly - this is very exciting. Our customers think it's an excellent solution - one they've never had before. In the past, they'd wait up to three days for a basic report. Now, they can run the report, download it into a Word or a PDF file, incorporate it into another report if required, or put it into Excel and analyze the information further. People are enthusiastic - they now feel empowered."

Head of Human Capital Management and Reporting, Telecommunications Firm