Service Level Objectives

Services to Match Your Needs

Services to Match Your Needs

Each service plan is tailored to meet your needs. Regardless of the plan you choose, we assure you efficient product implementation and superior performance for the long haul.

Telephone Support

Actuate provides telephonic and email support for the Software during our business hours (refer to Contact Information table), Monday through Friday (holidays excluded).

Updates

As long as Licensee is current on payment of Maintenance Fees, upon Licensee's request, Actuate will deliver to Licensee all new releases, corrections, enhancements and updates to the Software, which Actuate makes generally available.

Customer Support Objectives

To ensure that our customers are successfully achieving their business objectives with Actuate products, Actuate Customer Support is committed to provide the highest quality service to each and every one of our customers through dedication, expertise, innovation, and professionalism.

On-Demand Performance Management SLOs

On-Demand Performance Management Don't let software management get in the way of Performance Management

A revolutionary new way to manage performance on demand.
Because you are ready to turn OnPerformance

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Bronze SLOs

This economical option is designed for organizations that need basic services that allow the ability to reach out to Actuate Customer Support for assistance when the need arises.

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Silver, Gold, and Platinum SLOs

These options are designed for organizations that need an elevated level of service to ensure successful development, deployment and maintenance of Actuate applications. These options cover you every step of the way in the development and deployment life cycle, from implementation to follow-up telephone and email support.

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To download a full description of the OnPerformance offerings click here

To download a full description of offerings click here

Want to learn more about Actuate service plans?

For more information about purchasing service plans, please contact us at 1-800-914-2259 (US & Canada) or contact us by email. You can also contact one of our sales offices worldwide.