Service Plans for Actuate
Actuate offers a variety of Service Plans to meet your organization's needs. The table below offers a side-by-side comparison of the Service Plans. Regardless of the plan you choose, we assure you efficient product implementation and superior performance for the long haul.

Customer Support Maintenance Offerings

  
  Learn More Learn More Learn More Learn More Learn More
Maintence Plan * Basic Bronze Silver Gold Platinum
SLOs: Special Terms No Limited Full Full Full
Unlimited Incidents   10/year** Tick Tick Tick
Unlimited Contacts Tick Tick Tick Tick Tick
Phone Local Support Center   Tick Tick Tick Tick
Email Local Support Center   Tick Tick Tick Tick
Indemnification Tick Tick Tick Tick Tick
Self-Help Portal Tick Tick Tick Tick Tick
Moderated Forums Tick Tick Tick Tick Tick
Online Software Updates † Tick Tick Tick Tick Tick
Account Manager         Tick
On-site Visits (4 per year)         Tick
e.Service Days (8 per year)         Tick
Weekly Case Report         Tick
Reproduction Environment         Tick
Seat at Product Advisory Council         Tick
24x7 Support: Priority 1***       Tick Tick
English Language Support †† Tick Tick Tick Tick Tick
French Language Support     Tick Tick Tick
German Language Support     Tick Tick Tick
Japanese Language Support     Tick Tick Tick

* Basic and Bronze maintenance plans are not available for Actuate Performancesoft Suite products. Eclipse BIRT support is available only for Basic, Bronze and Silver maintenance plans.
** A package of 10 incidents (expires one year after the purchase date) 
*** 24x7 service is provided in English only
† Online software updates are not available for Eclipse BIRT customers
†† Actuate Performancesoft Suite product support is currently available in English only

Extended End of Life (EEOL) - to learn more click here

To download a full description of offerings click here