Scorecard Support
Have peace of mind knowing product experts are just a call away
- Automatic product upgrades at extra no cost
- Outstanding service consistently rated as excellent
- Global coverage
BIRT Performance Scorecard SupportActuate’s Performance Management customers have peace of mind knowing that a dedicated and skilled support team is committed to providing world-class services that contribute significantly to the continuing success of any organization’s Performance Management initiative. Additionally, our customers enjoy
automatic product upgrades at no cost as part of their support agreement ensuring their Performance Management system is performing optimally, with all the latest features and enhancements..
Outstanding Customer Service In addition to toll-free help desk support, consistently rated as “excellent” in our customer surveys, we also offer free attendance to our Regional Customer Days, quarterly Performance Management seminars, customer newsletters and a free subscription to Perform Magazine.
Contacting Scorecard SupportThe preferred method to contact Scorecard Customer Support is via telephone. In the event you call during peak or after hours, please leave a message and someone will get back to you in a timely manner to ensure your issue is resolved as quickly as possible.
Hours of Operation
Our North American location is open from 8:00 a.m. to 8:00 pm (EST) Monday through Friday excluding holidays (Canada)
Our United Kingdom and Europe locations are open from 9:00 a.m. to 5:00 p.m. (GMT) Monday through Friday excluding holidays (United Kingdom).
Voice messages left between 5:00 pm and 8:00 pm EST are automatically sent to a Support Consultant in North America by pager.