Worldwide Support Contacts for Actuate
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Enterprise Reporting and Eclipse BIRT Contacts
NORTH AMERICA   
Email: support@actuate.com
Phone: +1-650-645-3030
Hours of Operation:
6AM to 6PM (PST), Monday - Friday
EUROPEAN SUPPORT CENTRE 
Email: support.emea@actuate.com
Phone: +800 6060 2020
International toll-free number, accessible from any European country
FRANCE 
Email: support.emea@actuate.com
Phone: +800 6060 2020 or
+41 26 425 50 16
Hours of Operation:
9AM to 6PM (GMT+1), Monday - Friday
GERMANY 
Email: support.emea@actuate.com
Phone: +800 6060 2020 or
+41 26 425 50 17
Hours of Operation:
9AM to 6PM (GMT+1), Monday - Friday
UNITED KINGDOM 
Email: support.emea@actuate.com
Phone: +800 6060 2020
or +41 26 425 50 17
Hours of Operation:
9AM to 6PM (GMT), Monday - Friday
ASIA PACIFIC
Email: apacsupport@actuate.com
Toll Free Phone Numbers:
 Singapore: +1800 331 1801
 Hong Kong: +800 96 3595
 Malaysia: +1800 806 024
 China: +800 820 5433
 Philippines: +1027 1800 650 7067
Hours of Operation:
9AM to 6PM (GMT+8), Monday - Friday
AUSTRALIA  Email: apacsupport@actuate.com
Phone: +1800 002 907
Hours of Operation:
9AM to 6PM (GMT+10), Monday - Friday
INDIA  Email: apacsupport@actuate.com
Phone: +000 800 650 1221
Hours of Operation:
9AM to 6PM (GMT+5:30), Monday - Friday
NEW ZEALAND  Email: apacsupport@actuate.com
Phone: +0800 452 000
Hours of Operation:
9AM to 6PM (GMT+12), Monday - Friday
JAPAN  Email: actuatej@actuate.com
Phone: +81 3 5456 5409
Hours of Operation:
9AM to 6PM (GMT+8), Monday - Friday
Performance Management Contacts
Hours of operation are subject to the local countries' time zone adjustments due to summer hours
You may also download a PDF version of Actuate's worldwide support contacts.
Reporting a New CaseWhen reporting a problem to Actuate Customer Support, please have the following information available:
- Contact information: Name, email address, phone number
- Company information: Name, project name
- Product information: Name, version, build number
- System Environment: OS, other applications
- Problem detail: A detailed explanation of the problem being experienced or the question being asked, along with additional information required to investigate the problem. This includes detailed steps required to recreate a problem, log files, report design files, etc.
If emailing large attachments is difficult, your local support center will be pleased to provide alternative facilities for receiving the files.
Case Priority Definitions
Any support concerns should be reported to:
- My Nguyen: (650) 645-3016
- George Hashimoto: (650) 645-3009
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