Contact Us

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eSupport Portal

To access the eSupport website, visit esupport.actuate.com


BIRT iHub Contacts


North America

Email: support@actuate.com
Phone: +1-650-645-3030
Hours of Operation:
6 am to 6 pm (PST), Monday – Friday
(except US public holidays)

European Support Centre

Email: support.emea@actuate.com
Phone: +800 6060 2020
International toll-free number, accessible from any European country

France

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 16
Hours of Operation:
9 am to 6 pm (GMT+1), Monday – Friday

Germany

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 17
Hours of Operation:
9 am to 6 pm (GMT+1), Monday – Friday

United Kingdom

Email: support.emea@actuate.com
Phone: +800 6060 2020 or +41 26 425 50 18
Hours of Operation:
8 am to 5 pm (GMT), Monday – Friday

Australia

Email: apacsupport@actuate.com
Phone: +1800 002 907
Hours of Operation:
9 am to 6 pm (GMT+10), Monday – Friday

India

Email: apacsupport@actuate.com
Phone: +000 800 650 1221
Hours of Operation:
9 am to 6 pm (GMT+5:30), Monday – Friday

New Zealand

Email: apacsupport@actuate.com
Phone: +0800 452 000
Hours of Operation:
9 am to 6 pm (GMT+12), Monday – Friday

Asia Pacific

Email: apacsupport@actuate.com
Toll Free Phone Numbers:
Singapore: +65 6887 4616
Hong Kong: +800 96 3595
Malaysia: +1800 806 024
China: +400 120 1208
Philippines: +1800 1651 0559
Hours of Operation:
9 am to 6 pm (GMT+8), Monday – Friday
(except Singapore public holidays)

Japan

Email: actuatej@actuate.com
Phone: +81-3-5357-1636
Hours of Operation:
9 am to 6 pm (GMT+8), Monday - Friday
(except Japan public holidays)


Customer Communications Management
Group Contacts


North America

Email: ccminfo@actuate.com
Phone: +1 (800) 806-6161
+1 (905) 763-5173
+1 (905) 709-1020
Fax: +1 (905) 709-1023
Hours of Operation:
8 am to 8 pm (EST), Monday – Friday

International Support

Email: ccminfo@actuate.com
Phone: 800 6060 2020
Fax: +1 (905) 709-1023
Hours of Operation:
8 am to 8 pm (GMT), Monday - Friday

 

**Hours of operation are subject to the local countries' time zone adjustments due to summer hours and local holidays**
You may also download a PDF version of Actuate's worldwide support contacts.

Reporting a New Case

When reporting a problem to Actuate Customer Support, please have the following information available:

  • Contact information: Name, email address, phone number
  • Company information: Name, project name
  • Product information: Name, version, build number
  • System Environment: OS, other applications
  • Problem detail: A detailed explanation of the problem being experienced or the question being asked, along with additional information required to investigate the problem. This includes detailed steps required to recreate a problem, log files, report design files, etc.

If emailing large attachments is difficult, your local support center will be pleased to provide alternative facilities for receiving the files.

Any support concerns should be reported to:
My Nguyen: (650) 645-3016

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