Reporting a New Case
When reporting a problem to Actuate Customer Support, please have the following information available:
- Contact information: Name, email address, phone number
- Company information: Name, project name
- Product information: Name, version, build number
- System Environment: OS, other applications
- Problem detail: A detailed explanation of the problem being experienced or the question being asked, along with additional information required to investigate the problem. This includes detailed steps required to recreate a problem, log files, report design files, etc.
If emailing large attachments is difficult, your local support center will be pleased to provide alternative facilities for receiving the files.