Service Level Agreements Solutions

Deliver Excellence in Customer Services and Contract Management

Deliver Excellence in Customer Services and Contract Management

Utilizing leading-edge metrics and initiative management functionality, the Actuate Performancesoft Suite will help your organization align activities and resources to deliver excellence in customer services and contract management.

Reduce Risk and Improve Operational Effectiveness

Whether for internal operational effectiveness or reporting on contractual service levels, the Actuate Performancesoft Suite will contribute to reliable service delivery and good outsourcing relationships between service providers and clients. Performancesoft will help you:

  • Reduce the risk that financial penalties will be applied for missed targets
  • Improve operational effectives to deliver high quality services within budget
  • Manage performance across your entire organization
  • Link your Service Level Agreements to corporate strategy, or other performance frameworks, including Six Sigma and the Balanced Scorecard

Improve Visibility and Manage Performance

The Actuate Performancesoft Suite provides the functionality needed to actively manage your Service Level Agreements. With Performancesoft, you can:

  • Deliver timely, accurate information directly to customers using customizable briefing books
  • Internally manage service delivery against agreed to targets using scorecards
  • Be alerted early on to any performance issues using automated alerts
  • Report on contractor performance using built-in report templates
  • Map out your Service Level Agreements using customizable performance maps

Recent / Select Service Level Agreements Customers

  • Carillion plc
  • CSC - Pennant Alliance
  • Oce Business Services
  • Petrofac Facilities Management
  • Vertex

View customer success stories
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Contact Us:
800-449-3804
(N. America)
PMinfo@actuate.com

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Want to learn more?

To get more information about Actuate solutions for Service Level Agreements or to answer any of your questions, please contact an Actuate expert at 1-800-449-3804 (US & Canada) or contact us by email. You can also contact one of our offices worldwide.