Support Service Plans for Actuate

At Actuate, our number one priority is to make you successful.

To accomplish this, we've designed five service plans - Basic, Bronze, Silver, Gold and Platinum - which help organizations quickly become productive with our products and stay productive as your needs change.

Regardless of the plan you choose, Actuate Customer Support assures you:

  • State-of-the-Art Support: Leveraging our web-based support system, email and user forums with advanced diagnostic procedures and escalation processes, we ensure efficient and reliable issue resolution.
  • Support When You Need It: Get timely access to product updates, enhancements, patches and more. Receive online, email or telephone support from Actuate experts and connect with a global community of users, developers and consultants.
  • Services to Match Your Needs: Each service plan is tailored to meet your needs. Regardless of the plan you choose, we assure you efficient product implementation and superior performance for the long haul.

Our Service Plans

To help your organization quickly become productive with our products and to stay productive as your needs change, we’ve designed five service plans


To download a full description of Service Plan offerings and policies click here.
Be sure to visit our e.Support portal for the latest news and product support information. There you will find a rich knowledge base, peer-to-peer forums, product fixes and shipping requests. You can also open and manage cases directly with Actuate Support personnel.

North America

Email:   support@actuate.com
Phone:  1-650-645-3030

Hours of Operation:
6 am to 6 pm (PST), Monday - Friday

European Support Centre

Email:   support.emea@actuate.com
Phone:  +800 6060 2020

International toll-free number, accessible
from any European country