Actuate CCM: Storing, Searching and Retrieving Customer Communications
One of the many challenges faced by today’s IT teams is the ability to store documents for numerous business purposes, ranging from business analytics to online presentment to regulatory compliance. BIRT iHub for CCM provides the capabilities to store, search and retrieve documents, and enables the retention and disposition necessary to satisfy industry specific regulatory requirements.
Electronic archiving is a core feature of modern customer communications management (CCM). Large organizations produce customer communications at a phenomenal rate, and they must have the ability to store this content so it can be easily retrieved on demand. Factors such as regulatory compliance, internal customer service policies, cost and business value exerts a strong influence on corporate decision makers as they evaluate storage options.
Actuate creates electronic archiving solutions for large organizations wanting to replace antiquated hardcopy archives and monolithic electronic repositories with a nimble, web-friendly system.
Actuate understands that storage is not enough. The new enterprise must not only store content but also deliver it in various formats across Learn More
a multitude of online channels while satisfying regulatory requirements.