Organizations are required by law to meet emerging standards around making statements, policies, invoices and other customer communications accessible to the reading disabled through online channels. Those who do not comply are faced with costly lawsuits under the Americans with Disabilities Act (ADA), Section 508, Accessibility for Ontarians with Disabilities Act (AODA) and other similar legislations.
Aging baby boomers rank among the wealthiest population segment. A vast majority of visually-impaired individuals have bank accounts, credit cards and investments. Estimating that at least 1% of a financial institution’s customers have a reading disability, an organization with 10 million customers would serve approximately 100,000 who require document accessibility services, and would have to generate in excess of 1.2 million accessible statements per year.