Balanced Scorecard - Business Analytics Customer Successes

Business Analytics - Balanced Scorecard

	Voltas Limited [PDF] Engineering Services and project management firm sees dramatic shift in business toward transparency, alignment and dynamic response through use of BIRT Balanced Scorecard business analytics features.	View case study
	Johnson Controls [PDF]  Johnson Controls is the global leader whose business brings ingenuity to the places where people live, work and travel.	View case study
	Presbyterian Healthcare Services [PDF] Presbyterian Healthcare Services is a not-for-profit system of hospitals, a health plan and a growing medical group.	View case study
	California State University [PDF] California State University is using BIRT Performance Scorecard business intelligence features to measure performance using both the Balanced Scorecard and Malcolm Baldrige frameworks, and has deployed the system across all 23 campuses.	View case study
	Canadian Army, Department of National Defense [PDF] The Canadian Army, Department of National Defense, is using Actuate to automate its Balanced Scorecard initiative.	View case study
	County of San Diego County of San Diego [PDF] San Diego County is using Actuate to help develop its Balanced Scorecard approach to Performance Management.	View case study
	Florida Department of Transportation [PDF] Already having a Balanced Scorecard in place, FDOT took a phased approach to its Balanced Scorecard automation with the BIRT Performance Scorecard.	View case study
	GlaxoSmithKline [PDF] GlaxoSmithKline automated the business analytics features of Balanced Scorecard using BIRT Performance Scorecard, and is tracking clinical development in its business by country and protocol, and tracking performance of out-sourced suppliers.	View case study
	Lockheed Federal Credit Union [PDF] Lockheed Federal Credit Union was looking for a Performance Management solution to clearly define its value proposition, focus geographically to build market share, and reduce operating expenses to improve the value of its services through business analytics.	View case study
	Northeast Utilities System [PDF] Looking for a robust Balanced Scorecard tool with business analytics to improve on its in-house initiative, Northeast Utilities chose the BIRT Performance Scorecard to address the scalability needs of a system-wide deployment across its four diverse companies.	View case study
	St. Thomas-Elgin General Hospital [PDF] St. Thomas Elgin-General Hospital is using BIRT Performance Scorecard to automate its Balanced Scorecard solution, which will monitor and report on the hospital's business analytics metrics.	View case study
	UK Ministry of Defense [PDF] UK Ministry of Defense is using Actuate to help build separate scorecards to measure and present the performance detail of a number of different Directorates, and to roll-up this information to present at an overall Project Balanced Scorecard level.	View case study

What Customers Are Saying

California State University

"Implementing BIRT Performance Scorecard across our 23 campuses, utilizing a variety of measurement frameworks, offered a unique array of challenges that were overcome with the support we received from Actuate's exceptional implementation team. Despite the structure of our complex system, campus leaders are now able to access key performance measures to track progress."

Robyn Pennington, Director, Quality Improvement Programs, California State University

Canadian Army, Department of National Defense

"Performance Measurement occupies a critical place within the Defense Management System. It was recognized early on that any formal Performance Measurement system must provide the Commander of the Army and his subordinate commanders at all levels with a balanced, results oriented, user-driven means of monitoring performance."

Major Peter Bishop, Army Performance Measurement Director, Canadian Army, Department of National Defense

County of San Diego

"San Diego County, ranked one of the top counties by Governing Magazine in a recent national study of government performance, has been using BIRT Performance Scorecard in two of its five Business Groups to track performance and communicate results. These Groups are displaying performance data on-line at Executive meetings; they are employing the application to help drive the Performance Management discipline down to the program management."

Robert Copper, Deputy Chief Administrative Officer, County of San Diego

Florida Department of Transportation

"BIRT Performance Scorecard displays monthly, quarterly and annual information about the selected measures in a variety of ways. From raw data for each input item, to trend charts and graphs showing actual versus target measure or year-to-year comparisons, the system can show the 'big picture' of the smallest detail of any selected measure."

Larry Ferguson, Manager, Performance Management Office, Florida Department of Transportation

GlaxoSmithKline

"After carefully reviewing several vendors, GlaxoSmithKline chose Actuate to manage our Balanced Scorecard for European Medical. BIRT Performance Scorecard proved easy to use and quick to implement, and it will report all critical scorecard information seamlessly through our Intranet."

Andrew Bell, European Medical Affairs, GlaxoSmithKline

HealthNow New York Inc.

"By utilizing BIRT Performance Scorecard's versatile functionality, it is helping to shift the culture to become a true strategic performance driven organization versus getting distracted by focusing primarily on operational performance. Our strategic Performance Map allows us to capture and communicate our progress on one page, drives the strategic planning meetings, and links to another Map that captures the status of supporting key initiatives. Clear, concise, and navigational ease are key."

Deborah Kurczewski, Project Manager, HealthNow New York Inc.

Lockheed Federal Credit Union

"Actuate's Balanced Scorecard software is the primary tool used to review and communicate our company's performance."

Phil Hart, Executive Vice President & COO, Lockheed Federal Credit Union

Media General

"The Actuate focus is obvious: their customers. I have found the Actuate staff to be knowledgeable, responsive and delightful to work with."

Stephanie Hartmann, Financial Planning and System Manager - Budget and Planning, Media General

New York City Department of Citywide Administrative Services

"We are proud to be the first agency in the City of New York to embrace this new and exciting way of engaging in Performance Management. We see BIRT Performance Scorecard as a solution that increases accountability for performance and will ensure that we provide timely and efficient services to our customers."

Ivy Pool, Deputy Director, Office of Operations and Strategic Planning, New York City Department of Citywide Administrative Services

Premier Health Services

"Using the Balanced Scorecard enables us to align every person in the organization with the corporate strategy. The sophistication of BIRT Performance Scorecard gives executives to front line staff real time feedback from their desktops, further enhancing our ability to execute strategy."

Anne L. McNeill, VP of Operations, Premier Health Services

St. Thomas-Elgin General Hospital

"The automation of our quality utilization and measurement indicators using BIRT Performance Scorecard is an important step in our vision to be the best community hospital in Ontario. In the complex world of healthcare, BIRT Performance Scorecard will help keep us focused on what's important and enable us to drill down to the source of problems. It helps us to focus on clarity of definition so that we all speak the same language - problem solving becomes so much easier when we are all looking at the same information!"

Malcolm Hopkins, VP, Finance and Information Services, St. Thomas-Elgin General Hospital 

UK Ministry of Defense

"The process of implementing BIRT Performance Scorecard will transform the way we do business. As we began the implementation process, it soon became clear we had an opportunity to re-evaluate and in some cases redefine what we were measuring. It is a testament to the hard work and flexibility of both the BIRT Performance Scorecard implementation team and my own internal project team that our ultimate goal of a new system to support a sharply focused management plan was delivered on time and on budget."

Tim Rayson, Team Leader - DESO, UK Ministry of Defense

US Naval Undersea Warfare Center

"Implementing BIRT Performance Scorecard has helped us to focus on the importance of target performance comparison and has led to the establishment of more challenging performance goals. It has also expanded the number of people with first-hand contact with the actual scorecard process."

Georgia M. Harrigan, Program Manager, US Naval Undersea Warfare Center