Success Stories

Governmental organizations around the world use Actuate to improve their performance, efficiency and transparency by:

  • Providing millions of government employees self-service access to personnel data
  • Tracking departmental expenses against budgets
  • Communicating financial transactions between government branches and central treasury
  • Providing constituents with direct access to pertinent service offerings
  • Using Balanced Scorecard approaches to manage agencies to key performance objectives

For more detail, take a look at what Actuate customers are doing in these regions


Federal Government State and Local Government UK Government

Success Stories

Customer Icon  Sanitation Department Cleans Up with BIRT
BIRT, iServer help county leverage Java expertise, use self-service to create detailed information applications for hundreds of diverse users
 View case study
Customer Icon Natural England [PDF]
Actuate & Europartnership breathe new life into Natural England’s
performance data		 View case study
Customer Icon British Royal Air Force [PDF] 
Actuate reporting solution earns its stripes at RAF.		 View case study
Customer Icon West Mercia Police [PDF]
West Mercia moved towards more proactive use of performance management in forward planning.		 View case study
Customer Icon Department of Housing and Urban Development [PDF]
HUD streamlines real estate management processes with Actuate. 		View case study
Customer Icon City of Milwaukee [PDF]
City Of Milwaukee moves payroll system online with Actuate e.Spreadsheet. 		View case study
Customer Icon Durham County Council [PDF]
Actuate modernizes local government by implementing a new information delivery project. 		View case study
Customer Icon US Army Corps of Engineers [PDF]
Focusing in on Performance Management. 		View case study
Customer Icon The Library of Congress [PDF]
Writing the book on Human Capital Management. 		View case study
Customer Icon Lane County [PDF]
Performance Management at the local county level. 		View case study
Customer Icon South Yorkshire Fire and Rescue Service [PDF]
South Yorkshire Fire and Rescue Service turns around performance using Actuate's performance management solutions 		View case study
Customer Icon Lancashire County [PDF]
Lancashire County Council delivers on Corporate Strategy and the Local Area Agreement using the Actuate Performancesoft Suite 		View case study
Customer Icon Aetat [PDF]
Actuate Makes Information Available for Every Unit in Aetat 		View case study
Customer Icon Canadian Army, Department of National Defense [PDF]
Implementing Army Strategy 		View case study

What Customers Are Saying

City of Chicago

"With BIRT Performance Scorecard, the City, which was previously limited to manually using traditional spreadsheets, can break down those silos by using the commentary functionality in the Actuate offering. This allows the Mayor’s Office, Budget Office and an individual departments to comment and agree on corrective action on specific metrics. As our rollout expands, more City departments will work on joint projects to increase teamwork and efficiency. By measuring their performance with proven tools, their ability to make data-driven decisions and report their efforts to the public increases significantly."

Jeffrey Lewelling, Director of Performance Management, City of Chicago
CityTime, City of Milwaukee

"e.Spreadsheet allowed us to quickly develop spreadsheets that look like the paper systems in use. Because of this, we drastically reduced the amount of training for users of the new system. Overall, the city saved a lot of money by going with this Intranet application."

Dale Klein, Project Architect, CityTime, City of Milwaukee
the library of congress

"The Library's mission is to make its resources available and useful to the Congress and the American people and to sustain and preserve the universal collection of knowledge and creativity for future generations."

Tim Cannon, Special Assistant to the Director HR