Performance Management

Success Stories

	Presbyterian Healthcare Services [PDF] Presbyterian Healthcare Services is a not-for-profit system of hospitals, a health plan and a growing medical group.	View Case Study
	Winona Health Case Study [PDF] Winona Health is a community owned non-profit organization founded in 1894, and governed by a volunteer Board of Directors.	View Case Study
	Performance Team Case Study [PDF]  Performance Team is a privately owned logistics company that has been providing the retail and manufacturing industries with a wide range of supply chain services for over twenty years.	View Case Study
	South Gloucestershire Council Case Study [PDF] South Glocestershire is one of the fastest growing areas in the UK with over 30,000 jobs and 18,000 homes created since 1991.	View case study
	Bombardier Inc. [PDF] Bombardier Inc., a world-leading manufacturer of innovative transportation solutions, selected Actuate Performancesoft Views based on its ease of use, quality of technical standards, and ability to offer a business application with a quick introduction and no specialized technical support.	View case study
	GlaxoSmithKline [PDF] GlaxoSmithKline, one of the world’s leading research-based pharmaceutical companies, began automating its existing Balanced Scorecard using Actuate Performancesoft Views, and looked to track clinical development by country and protocol, as well as to track performance of outsourced suppliers.	View case study
	Subaru [PDF] Since implementing Actuate Performancesoft Views for its Balanced Scorecard initiative, Subaru of Indiana Automotive Inc., has seen a substantial reduction in the resources necessary to maintain data.	View case study
	California State University [PDF] With 23 campuses serving 407,000 students, and employing 45,000 faculty and staff, California State University is the largest senior higher education system in the country. An Actuate Performancesoft Views user since 2001, California State University is measuring performance using both the Balanced Scorecard and Malcolm Baldrige frameworks, and has deployed the system across all 23 campuses.	View case study
	US HQ Air Force Reserve Command [PDF] US HQ Air Force Reserve Command (AFRC) is charged with monitoring and overseeing the day-to-day activities of more than 600 flying and support units. An integral part of the United States' presence in air and space, AFRC wanted to incorporate a more formal strategic planning process, allowing it to be more responsive to Air Force and Department of Defense actions. After reviewing three applications, AFRC decided on Actuate Performancesoft Views to spearhead this initiative.	View case study
	US Naval Undersea Warfare Center [PDF] The Naval Undersea Warfare Center is the US Navy’s full-spectrum support center for the life cycle of the United States’ submarine and undersea warfare systems. Using the Balanced Scorecard framework since 1997, they embarked on a pilot program to automate their Performance Management initiative with the goal of improving the efficiency of their Balanced Scorecard process.	View case study
	Tony's Pizza [PDF] Given their diverse working environment, Tony’s was in search of a truly unique Performance Management solution that would align strategic goals at all levels.	View case study
	US Army Corps of Engineers [PDF] For over 80 years, the Army Corps of Engineers Huntington District has been focusing on the needs of the nation by building and operating locks and dams, helping public utilities power the nation, protecting communities from floodwaters, restoring the environment and providing recreation areas across the region. In 2002, Actuate Performancesoft Views was selected to help support a complex strategic process that included: Planning, Performance Management and Quality Management.	View case study
	Florida Department of Transportation [PDF] With more than seven thousand employees statewide and a multi-billion dollar budget, the Florida Department of Transportation (FDOT) is committed to maintaining the delicate balance between progress and preservation. Already having a Balanced Scorecard in place prior to using Actuate Performancesoft Views, FDOT took a phased approach to its Balanced Scorecard automation with Actuate Performancesoft Views.	View case study
	Essex Fire and Rescue Service [PDF] With an area covering almost 400,000 hectares and a population of just over 1.6 million, Essex is one of the largest County Fire Services in the UK. Recently reorganized into seven Community Commands, Essex chose Actuate Performancesoft Views to help measure performance at the 51 stations under its jurisdiction.	View case study
	Defense Acquisition University [PDF] The Defense Acquisition University supports the business side of the Department of Defense workforce that oversees and manages business processes including: procurement, contracting, acquisition, program management, logistics, science and technology, and software management. Wanting to be a premier ‘Corporate University’, DAU recognized the need to leverage best-in-class business practices and software, enabling university leaders to make smart business decisions based on good sound data.	View case study
	UK Ministry of Defence [PDF] One of the largest government departments in the United Kingdom, the UK Ministry of Defence looked to Actuate Performancesoft Views to help build separate scorecards that would measure and present the performance detail of a number of different Directorates, and subsequently roll-up this information to present at an overall Project Balanced Scorecard level.	View case study
	US Federal Aviation Administration [PDF] As the leading authority in the international aerospace community, the FAA is responsive to the dynamic nature of customer needs, economic conditions, and environmental concerns. The FAA implemented Actuate Performancesoft Views to track and report progress on the Flight Plan (FAA’s Strategic Plan for 2004-2008) and its offices’ business plan activities and goals.	View case study
	Northeast Utilities [PDF] Northeast Utilities is New England’s largest energy delivery system, covering Connecticut, western Massachusetts and New Hampshire. Looking for a robust Balanced Scorecard tool to improve on its in-house initiative, Northeast chose Actuate Performancesoft Views to address the scalability requirements of a system-wide deployment across its four diverse companies.	View case study
	St Thomas-Elgin General Hospital [PDF] The St. Thomas-Elgin General Hospital is a 166-bed facility providing comprehensive 24-hour coverage in Medicine, Surgery, OB, Pediatrics, Anesthesia, Emergency and Family Medicine. In pursuit of its vision to be the best community hospital in Ontario, St. Thomas Elgin-General Hospital has implemented Actuate Performancesoft Views to automate its Balanced Scorecard solution, which will monitor and report on the hospital’s metrics.	View case study
	US Library of Congress [PDF] The Library of Congress is the nation’s oldest federal cultural institution and serves as the research arm of Congress. It is also the largest library in the world, with nearly 128 million items on approximately 530 miles of bookshelves. The collections include: more than 29 million books and other printed materials, 2.7 million recordings, 12 million photographs, 4.8 million maps, and 57 million manuscripts.	View case study
	West Hull Primary Care Trust [PDF] West Hull PCT serves approximately 163,000 patients registered with 27 practices and covers the western half of the city of Hull in the UK. The integration of Actuate Performancesoft Views into existing processes was seen as the catalyst for change that would drive West Hull’s strategy forward not only in terms of frameworks, but also for key issues such as: culture, accountability and organizational relationships.	View case study
	Department of Housing and Works [PDF] The Department of Housing and Works is a state government agency responsible for delivering affordable housing and Government infrastructure in Western Australia. Overwhelmed with the volume and complexity of information provided to its Executive Team and Board of Commissioners, the Department, in November 1998, embarked on a project that would radically change the way the organization was managed.	View case study
	Vertex [PDF] Vertex is a leading provider of outsourced business services and technology management. Based in the UK, Vertex works with international private, financial, utility and public sector clients, offering a range of service solutions that facilitate business process and customer management outsourcing. Vertex Financial Services identified Actuate Performancesoft Views as the ideal solution to meet its requirements and overcome the issues inherent within a contract management business.	View case study

What Customers Are Saying

Subaru of Indiana Automotive, Inc.

"Performancesoft's customer support is what I would consider the strongest point of the whole company. From the first initial contact, through to day-to-day technical support, Performancesoft is a world-class leader in this area. I use customer and technical support on a regular basis, and my questions and concerns are answered immediately. They have all aspects of the business covered 100%."

Brent Lank, Senior Business Performance Specialist, Subaru of Indiana Automotive, Inc.

California State University

"Implementing Actuate Performancesoft Views across our 23 campuses, utilizing a variety of measurement frameworks, offered a unique array of challenges that were overcome with the support we received from Performancesoft's exceptional implementation team. Despite the structure of our complex system, campus leaders are now able to access key performance measures to track progress."

Robyn Pennington, Director, Quality Improvement Programs, California State University.

County of San Diego (countywide)

"San Diego County, ranked one of the top counties by Governing Magazine in a recent national study of government performance, has been using Actuate Performancesoft Views in two of its five Business Groups to track performance and communicate results. These Groups are displaying performance data online at Executive meetings; they are employing the application to help drive the Performance Management discipline down to the program management."

Robert Copper, Deputy Chief Administrative Officer, MIS, County of San Diego.

Canadian Army, Department of National Defence

"Performance Measurement occupies a critical place within the Defence Management System. It was recognized early on that any formal Performance Measurement system must provide the Commander of the Army and his subordinate commanders at all levels with a balanced, results-oriented, user-driven means of monitoring performance."

Major Peter Bishop, Army Performance Measurement Director, Canadian Army, Department of National Defence.

US Air Force Reserve Command

"AFRC leadership needed an application to clearly and concisely present command performance measures. Actuate Performancesoft Views does it and allows our leadership to stay ahead of the curve."

George W. Bereza, Deputy Director, Communications and Information, US Air Force Reserve Command.

US Naval Undersea Warfare Center

"Implementing Actuate Performancesoft Views has helped us to focus on the importance of target performance comparison and has led to the establishment of more challenging performance goals. It has also expanded the number of people with first-hand contact with the actual scorecard process."

Georgia M. Harrigan, Program Manager, US Naval Undersea Warfare Center.

GlaxoSmithKline

"After carefully reviewing several vendors, GlaxoSmithKline chose Actuate Performancesoft Views to manage our Balanced Scorecard for European Medical. Views proved easy to use and quick to implement, and it will report all critical scorecard information seamlessly through our Intranet."

Andrew Bell, European Medical Affairs, GlaxoSmithKline.

Premier Health Services

"Using the Balanced Scorecard enables us to align every person in the organization with the corporate strategy. The sophistication of Actuate Performancesoft Views gives executives to front line staff real time feedback from their desktops, further enhancing our ability to execute strategy."

Anne L. McNeill, VP of Operations,  Premier Health Services.

Florida Department of Transportation

"Performancesoft's Views solution displays monthly, quarterly and annual information about the selected measures in a variety of ways. From raw data for each input item, to trend charts and graphs showing actual versus target measure or year-to-year comparisons, the system can show the ‘big picture’ or the smallest detail of any selected measure."

Larry Ferguson, Performance Management Office, Florida Department of Transportation.

Media General

"The Performancesoft focus is obvious: their customers. I have found the Performancesoft staff to be knowledgeable, responsive and delightful to work with."

Stephanie Hartmann, Financial Planning and System Manager - Budget and Planning, Media General.

Ashford Borough Council

"Actuate Performancesoft Views is extremely quick to implement, which is key for Local Authorities looking for demonstrable results. At Ashford Borough Council, our Views implementation was complete within 6 weeks and since that time we have found the system easy to use and update as our Performance Management needs evolve."

Janet McIlrath, Corporate Governance Manager, Ashford Borough Council.

Bombardier Aerospace

"After careful consideration, we selected Actuate Performancesoft Views for its simplicity, ease-of-use and quick implementation. We began using the software in April 2005 and are already seeing positive results. We are confident it will help us achieve greater strategic focus and improve the way we do business."

Ton Diening, Director, Business Metrics, Business Governance and Performance, Bombardier Aerospace.

Tony's Pizza

"Through the utilization of Performancesoft Views and the communication of results, Tony's Pizza Service has been able to improve manufacturing efficiencies and thereby reduce costs."

Kristy Griffin, Manager of Process Improvement, Tony's Pizza.

Corporation of the County of Simcoe

"The County of Simcoe undertook a corporate reorganization in 2001 and one of the key outputs was the creation of a Performance Management process. The Actuate Performancesoft Views toolset fits very well into the Performance Management process we have undertaken at the County of Simcoe."

Helen McRae, Chief Administrative Officer, Corporation of the County of Simcoe.

Credit Libanais

"At Credit Libanais, Actuate Performancesoft Views is employed as a strategic tool to facilitate communication, transparency and accountability. Through the use of Views, we are better supporting our employees in their efforts to deliver improved performance results and meet their ambitious targets."

Elie Abimrad, Financial Controller, Credit Libanais.

Defense Acquisition University

"Having a Performance Management system that allows you to focus on what you believe are your key measures, to request the data on a timely basis and to discuss with your leadership about how they are performing - being able to address all of this and make changes is critical. We needed a system that could stretch across the five regions that we have and our leadership structure so that we could align all our activities with our strategic plan and be able to manage the enterprise."

Chris Hardy, Strategic Planner, Defense Acquisition University.

Essex Fire and Rescue Service

"At the moment, we collect a lot of information about how the Service performs but the information is kept in several different places, including paper files. This lack of access and visibility has presented challenges as we try to use the information to better manage the service. Using Actuate Performancesoft Views, we are confident that we will be more effective. Headquarters, Community Commands, Stations and individual Watches will be able to access to the information they need. We must give our staff the ‘tools’ to do the job, and Views is a very powerful tool."

David Turner, Chief Fire Officer, Essex Fire and Rescue Service.

HealthNow New York Inc.

"By utilizing Actuate Performancesoft Views’ versatile functionality, it is helping to shift the culture to become a true strategic performance driven organization versus getting distracted by focusing primarily on operational performance. Our strategic Performance Map allows us to capture and communicate our progress on one page, drives the strategic planning meetings, and links to another Map that captures the status of supporting key initiatives. Clarity, conciseness, and navigational ease are key."

Deborah Kurczewski, Project Manager, HealthNow New York Inc.

Kaiser Permanente

"At Kaiser Permanente we are constantly working to upgrade and improve the quality of our healthcare. Implementing Actuate Performancesoft Views is just one more step to improve our internal communications and help our patients thrive."

Karen Schartman, Executive Director, Planning and Performance Analysis, Kaiser Permanente.

Lancashire County Council

"After an in-depth review of the market and speaking with other Actuate Performancesoft Views users in Local Government, we are confident that Actuate Performancesoft Views is the best product on the market to meet our demands for a Performance Management system. It offers a high quality, comprehensive and cost-effective solution for all Local Government customers."

Joanne Platt, Performance Manager, Lancashire County Council.

Lane County

"Being a good steward means being accountable to the taxpayers. Lane County Government has been developing performance measures for several years and this software takes the county to the next level. Measuring our performance with proven tools improves our ability to report back to the public and use the results to make better plans and budgets."

Jennifer Inman, Planning and Performance Analyst, Lane County.

Lockheed Federal Credit Union

"Actuate Performancesoft’s Views Balanced Scorecard software is the primary tool used to review and communicate our company’s performance."

Phil Hart, Executive Vice President & COO, Lockheed Federal Credit Union.
 

New York City Department of Citywide Administrative Services

"We are proud to be the first agency in the City of New York to embrace this new and exciting way of engaging in Performance Management. We see Actuate Performancesoft Views as a solution that increases accountability for performance and will ensure that we provide timely and efficient services to our customers."

Ivy Pool, Deputy Director, Office of Operations and Strategic Planning, New York City Department of Citywide Administrative Services.

Newport City Council

"Performance Management is of critical importance to our Improvement Plan. We reviewed the market carefully and selected Actuate Performancesoft Views in order to facilitate achieving two key objectives: driving up the conscious use of Performance Management information in day to day decisions within the Authority, and also to raise the actual performance of the Authority. We believe that the use of Views will be critical in helping us to realize these aims."

Graham Bingham, Corporate Director, Newport City Council.

NSTAR

"NSTAR manages within a performance culture where we rely on fact-based decision making. Our ability to see how we are performing against key performance indicators and how performance in one area impacts that of another area allows us to quickly refocus our resources as needed to stay on course and to plan with more confidence, future improvements in financial, customer and operational business areas."

Susan McSherry, Director, Corporate Performance Management, NSTAR.

Oce Business Services

"Simply the best IT support for any software product that I have ever worked with. The Performancesoft help desk and implementation teams are staffed with incredibly knowledgeable, customer driven professionals who truly understand the difficult environments we operate in. Thank you!"

Stephen Olson, National Manager, Best Practices, Oce Business Services.

Omaha Public Power District

"We see Actuate Performancesoft Views as the tool to monitor the company’s key performance indicators, measure them against strategic objectives and align day-to-day activities with the business strategies."

Joe Waszak, Division Manager, Operations Analyst, Omaha Public Power District.

Ortho Biotech

"The software is intuitive and provides a logical and user-friendly way to display, update and track your vital metrics. The Actuate Performancesoft team of highly skilled professionals is willing to do whatever it takes to make your deployment successful."

Douglas Bohrer, Director of Process Excellence, Ortho Biotech.

Pinellas County School Board

"Actuate Performancesoft Views helps us communicate performance data to our stakeholders. The software helps us establish appropriate goals and to track our progress toward those goals. Views is an important component in our effort to help all our students obtain academic success."

Al Swinyard, Assistant Superintendent, MIS, Pinellas County School Board.

Salem Health Solutions

"We believe that the outstanding Actuate Performancesoft Views notebook style interface with ‘traffic lighting’ makes it easy for users to quickly identify areas that need improvement so they can take action. Ultimately those actions are the way to improve healthcare quality and cost."

Geoff Wood, CEO, Salem Health Solutions.

Santa Clara Valley Water District

"Actuate Performancesoft Views is simple to use yet powerful in its capabilities. We selected Performancesoft because they have a proven product in Views and they have a track record for providing excellent user support. We invested in this system to improve the way we do business, to help us continuously improve to keep costs down and deliver value to our customers."

Peter Sakai, Chief, Office of Performance Excellence, Santa Clara Valley Water District.

South Yorkshire Fire and Rescue Service

"South Yorkshire Fire and Rescue Authority is evolving to improve public safety and meet the ever-changing demands of a modern fire service. The Actuate Performancesoft Suite offers the tools we need to manage that change, identifying areas that require improvement as well as those in which we are excelling as a Service. With Actuate Performancesoft, we can ensure we are providing the excellent service our community expects."

Steve Swarbrick, Deputy Chief Fire Officer, South Yorkshire Fire and Rescue Authority.

St Regis Paper

"We selected Actuate Performancesoft Views because it satisfied our requirements for a robust system that can capture all our performance data in one place and deliver critical information to executives’ desktops. Through the use of Views, with its highly visual interface and innovative functionality such as the Briefing Books and Email Alerts, our executives will have better information for making effective business decisions."

Robert Notley, IT Director, St. Regis Paper.

St. Thomas-Elgin General Hospital

"The automation of our quality utilization and measurement indicators using Actuate Performancesoft Views is an important step in our vision to be the best community hospital in Ontario. In the complex world of healthcare, the Views software will help keep us focused on what’s important and enable us to drill down to the source of problems. It helps us to focus on clarity of definition so that we all speak the same language – problem solving becomes so much easier when we are all looking at the same information!"

Malcolm Hopkins, VP, Finance and Information Services, St. Thomas-Elgin General Hospital.

State of Illinois

"I am very pleased with Actuate Performancesoft - with both the product and the professionals who helped change the culture of state government in Illinois. It's truly been an education watching and a pleasure working with Actuate Performancesoft."

Joann M. Schach, Office of Strategic Planning, State of Illinois.

Teekay Shipping Canada Ltd

"We have been focusing on linking the company's vision to performance metrics for several years and we consider Actuate Performancesoft Views to be an outstanding tool in assisting us to promote this concept as well as providing real-time performance data throughout our global organization."

Graham Westgarth, President, Teekay Shipping Canada Ltd.

The Butler Group

"Actuate Performancesoft approaches Corporate Performance Management from the point of view of supporting the needs of business users. This has resulted in an interface and series of capabilities that deliver an extremely rich user experience, blending different views of data together with a level of dimensionality that I have not seen in other solutions."

Ian Charlesworth, Senior Research Analyst, The Butler Group.

UK Ministry of Defence

"The process of implementing Actuate Performancesoft Views will transform the way we do business. As we began the implementation process, it soon became clear we had an opportunity to re-evaluate and in some cases redefine what we were measuring. It is a testament to the hard work and flexibility of both the Performancesoft implementation team and my own internal project team that our ultimate goal of a new system to support a sharply focused management plan was delivered on time and on budget."

Tim Rayson, Team Leader-DESO, UK Ministry of Defense.

Universal Health Services

"We are excited about having a single, consistent source for tracking and reporting key performance indicators across UHS facilities. Actuate Performancesoft Views will help us proactively assess and analyze results to facilitate decisions."

Kevin Gross, Sr. VP and President, Universal Health Services.

Vertex

"Actuate Performancesoft Views enables us to really 'see' how we are performing and internally manage service delivery against agreed targets. Using Views is helping Vertex reduce the risk of missing these targets, by making service levels highly visible and enabling us to manage our operations more effectively."

Jerry Osgood, Information Management Director, Vertex. 

Winona Health

"Actuate Performancesoft Views software supports our Performance Excellence System, allowing us to track data at all organizational levels and share our results with a wide range of constituents - from our staff and board to the community we serve."

Rachelle Shultz, President/ceo, winona health.

West Hull Primary Care Trust

"Actuate Performancesoft Views allows us to deliver key performance information right to Directors’ desktops, which means they can focus on the actions required to manage the PCT, rather than on reporting or tracking down this information from various systems across the organisation. We are using this application in the first instance to help us focus on key targets and the provision of timely, relevant and accurate information; in the long run we will no longer be thinking so much about collecting information and generating reports, but focusing on commissioning and providing better health care for our community."

Mike Wistow, Head of Performance Management, West Hull Primary Care Trust.

Yorkshire Wolds & Coast Primary Care Trust

"As a Primary Care Trust committed to delivering the best possible service to our community, we believe it is critical to drive effective decision making through better use of performance information. Through the use of Actuate Performancesoft Views, our managers will have regular access to critical information about how their area of the PCT is performing against national and internal targets, allowing them to quickly identify opportunities for improvement and take the appropriate action."

Ian Charlesworth, Director of Planning and Performance, Yorkshire Wolds & Coast Primary Care Trust.