Enterprise content transformation is a linchpin of customer communications management (CCM) because it allows large organizations to rapidly repurpose content into other useful formats.
With Actuate, organizations can issue high-volume statements such as credit card bills, bank statements, insurance policies, and telephone bills, and then transform them into useful formats for printing, viewing, analyzing, presenting and storing.
Organizations that issue high-volume statements such as credit card bills, bank statements, insurance policies, telephone bills, etc., require the ability to print this content, view it onscreen, present it online and efficiently store it.
Ensure that statements are consumable on various printers
Enable legacy document to be viewable online and on electronic devices
Automate document indexing and loading into repositories
Replace and augment content for targeted customer communications
Automate generation of accessible content for visually impaired customers
Address the drive to move away from paper statements
Enable self-service and on-demand delivery of accessible statements
Provide an enhanced user experience to visually impaired customers by providing Accessible PDF content
BIRT iHub for CCM features high volume document transformation that helps organizations automate the conversion and repurposing of their documents to address their CCM needs.
Create electronic documents and achieve tremendous savings on paper, postage and other print-related expenses
Enrich customer experience through online content presentment
Add value by automatically replacing logos, rearranging text to fit into other document templates and much more
Automate archiving of documents by extracting data for metadata indexes to enhance search and retrieval of transactional data
Transform content to formats that fit business systems and customer requirements
BIRT iHub for CCM provides:
Most accurate and highest fidelity transformation engine
Batch processing for back office system processing or on-demand for online presentation
High performance transformation of print streams, images and PDF files to keep up with demanding business requirements
Intuitive graphical design environment to speed up development and integration with back-office applications.