Managing Data Complexity in Insurance Customer Service
Tuesday, August 19, 2014 | 10am PDT / 1pm ET
UBM Technology Webcast 2014 | Sponsored By Actuate
Actuate will be sponsoring a UBM Technology (Insurance & Technology) webcast.
Insurance customers expect a high level of interaction with their carriers through multiple channels. But siloed carriers traditionally have struggled with delivering a seamless experience to their policyholders as they transition to the digital world. Insurers must develop customer portals that deliver on the promise of increased access to policy data around the clock.
In this webcast, you will learn how to meet these challenges in building data-driven customer facing applications:
- Data access: Get tips on dealing with increasing volume, velocity, and diversity of data sources, such as social media, third parties, and your own policy document archive
- Portal development: Understand how agile development process increase speed to market with controlled costs
- Delivering on the promise: Find out how to craft a user experience that doesn't require intense training, and remains secure for customers' peace of mind