Actuate’s scalable CCM solution saves time and improves customers’ brand experience by allowing users to deliver truly personalized communications and insights to their customers, partners and employees
San Mateo, Calif., February 6, 2014 – Actuate Corporation (NASDAQ: BIRT), The BIRT Company™ and the leader in personalized analytics and insights, today announced the launch of a new generation of Actuate’s Customer Communications Management (CCM) solution, now integrated with the recently launched BIRT iHub™ 3 deployment platform. The new BIRT Content Services™ 5.0™ is a holistic solution for CCM that enables end-to-end management of high volume customer communications. The BIRT Content Services solution enables banks and financial firms, telecommunications companies, government agencies and healthcare companies to easily transform, process, personalize, archive and deliver accessible customer communications across multiple channels. Additionally, Actuate announced earlier this week the acquisition of legodo ag, a German software firm that big-brand customers use to tap and utilize data embedded in ERP and CRM applications. With BIRT Content Services 5.0, organizations are able to aggregate, analyze and segment customer data, and create high volume, targeted, customer communications while easily conforming to regulatory archival requirements. Users can deliver communications to customers via their preferred channels, including email, web, print, and online on virtually any mobile or touch device.
All Actuate products are now integrated into the BIRT iHub 3 deployment platform, which delivers to any Actuate customer a common user experience (UX) and seamless interoperability with other products including BIRT Analytics™ for predictive analytics self-service, and BIRT developer software. Actuate’s roadmap includes plans to also integrate legodo products into BIRT iHub.
Newly supported products
BIRT Content Services 5.0 includes new JVM support for IBM Java 1.7 and Oracle Java 1.7; new OS support for AIX 6.1, 7.1, SLES 11 SP2, z/OS 1.13; and new DB support for IBM DB2 10 and Postgres. Also included is new application server support for JBOSS 6, Oracle Weblogic 12c, IBM WebSphere 8, 8.5 and Apache Tomcat 7; as well as new ECM systems support for IBM Content Manager OnDemand 8.5, 9, FileNet P8 5.2, and FileNet Image Services 4.2.
New features and benefits
BIRT Content Services 5.0 is available for purchase. Please visit: http://www.actuate.com/content-services/products
Actuate provides software to more than 3.5 million BIRT developers and OEMs who build scalable, secure solutions that save time and improve brand experience by delivering personalized analytics and insights to over 200 million of their customers, partners and employees. Actuate founded and supports BIRT – the open source IDE – and develops BIRT iHub™ – the world-class deployment platform – to significantly improve productivity of developers working on customer facing applications. Actuate's BIRT Analytics™delivers self-service predictive analytics to enhance customer engagement using Big Data. The Actuate Customer Communication Suite™ empowers organizations to easily transform, process, personalize, archive and deliver high volume content and individualized correspondence. Actuate is headquartered in Silicon Valley with more than 5,000 enterprise customers in financial services, technology and government. Visit actuate.com and developer.actuate.com.
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