Confirmit’s prestigious awards program recognizes leaders using Voice of the Customer to increase customer satisfaction and improve business results
San Francisco, Calif., – April 17, 2013 – Actuate Corporation (NASDAQ: BIRT), The BIRT Company™ – delivering more insights to more people than all BI companies combined, today announced they have been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Actuate’s long-term commitment to its customers’ success across its entire customer base, including those using the ActuateOne® family of development and deployment products for Big Data business analytics.
The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes.
Actuate earned the Confirmit ACE Award based on its customer satisfaction as measured quarterly via Confirmit’s Voice of the Customer.
“We are honored to win a Confirmit ACE Award for the sixth year in a row,” said My Nguyen, Vice President of Customer Support at Actuate Corporation. “This on-going recognition is a testament to our absolute commitment in ensuring the satisfaction of our customers, and this commitment is a large part of what makes us stand out in the Business Analytics software landscape.”
"We are delighted to recognize Actuate as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner, Actuate clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
About Actuate Customer Service
Recognized consistently for award-winning customer support, Actuate works diligently to ensure that every customer implementation is successful, is delivered as scoped, and accommodates the customers’ current as well as evolving business needs. ActuateOne® – the BIRT-based suite of commercial products for development and deployment of custom business analytics applications – provides development tools and advanced data visualization products for both developers and data-savvy business users. Actuate is dedicated to providing the highest quality of service to every category of customer at every size organization. To learn more about services and support from Actuate visit www.actuate.com/services/support.
Actuate provides software to more than 3.5 million BIRT developers and OEMs who build scalable, secure solutions that save time and improve brand experience by delivering personalized analytics and insights to over 200 million of their customers, partners and employees. Actuate founded and supports BIRT – the open source IDE – and develops BIRT iHub™ – the world-class deployment platform – to significantly improve productivity of developers working on customer facing applications. Actuate's BIRT Analytics™delivers self-service predictive analytics to enhance customer engagement using Big Data. The Actuate Customer Communication Suite™ empowers organizations to easily transform, process, personalize, archive and deliver high volume content and individualized correspondence. Actuate is headquartered in Silicon Valley with more than 5,000 enterprise customers in financial services, technology and government. Visit actuate.com and developer.actuate.com.
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