ACE Award Recognizes Actuate’s Sustained Excellence in Using Enterprise Feedback Management to Increase Customer Satisfaction and Improve Customer Support
San Mateo, Calif., – February 22, 2012 – Actuate Corporation (NASDAQ: BIRT), “The People behind BIRT”® and the leader in open source business intelligence (BI), today announced an accolade demonstrating its ongoing excellence in customer satisfaction. Actuate has been awarded a MarketTools ACE Award in the “Customer Satisfaction” category for the fifth year in a row.
The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Actuate earned a 2012 MarketTools ACE Award based on overall satisfaction with the entire Actuate customer support experience.
"We are delighted to recognize Actuate as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, President and CEO of MarketTools, Inc. “We are proud that Actuate relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”
“Actuate’s absolute commitment to ensuring the satisfaction of our customers is what sets us apart in the Business Intelligence vendor landscape,” said Pete Cittadini, CEO and President of Actuate Corporation. “The agility of ActuateOne® and our value added offerings for BIRT are best-in-class. With award-winning customer support our customers are well positioned to meet their BI and information application deployment goals.”
About Actuate’s Customer Service
Actuate strives to ensure that every customer implementation of their products is successful, is delivered in a timely fashion and accommodates their customers’ evolving business needs. The company is dedicated to providing the highest quality of service to every customer from development through production. To learn more about services and support from Actuate visit: www.actuate.com/services/support.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools, Inc.
MarketTools was named by Forrester Research as a leader among EFM Satisfaction and Loyalty Solutions Vendors. MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.