Actuate Recognize as a Leader in Using Enterprise Feedback Management (EFM) to Increase Customer Satisfaction and Improve Business Results
San Mateo, March 29, 2010 –
Actuate Corporation (NASDAQ: ACTU), the people behind BIRT™, today announced that it has won a 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award. The accolade demonstrates Actuate’s long-standing commitment to delivering unmatched customer service to its diverse global customer base, since it represents the third year running that this award has been awarded to Actuate’s Customer Support
The MarketTools CustomerSat ACE Award certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools CustomerSat ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer satisfaction, qualify for the award.
“The MarketTools CustomerSat ACE Award is a testament to our commitment in delivering the best customer experience possible,” said Brian Moser, Senior Manager of Customer Service at Actuate. “At Actuate, our goal is not only to help our customers quickly become productive with our products, but to stay productive as their needs change. Securing our third ACE award is reassurance that the service plans we offer our customers are providing them with the tools necessary to achieve success.”
“High customer satisfaction levels are tightly linked to increased revenue and long-term profitability,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize Actuate for its commitment to achieving the highest levels of customer satisfaction, and we are proud that they rely on the MarketTools CustomerSat enterprise feedback management solution as a critical component of their customer satisfaction initiatives.”
To learn more about Actuate Customer Support visit http://www.actuate.com/services/support/index.asp
. For more information about the 2009 CustomerSat Achievement in Customer Excellence (ACE) Award visit: http://www.markettools.com/pdfs/press_releases/release_20100323.pdfAbout the MarketTools CustomerSat ACE Awards
Established in 2005, the MarketTools CustomerSat ACE Awards program recognizes outstanding achievement in customer satisfaction. To be eligible for a MarketTools CustomerSat ACE Award, clients must complete an application form and have conducted one or more customer satisfaction surveys during the calendar year for which the award is given. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the calendar year. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. About MarketTools, Inc.
MarketTools is the leading provider of software and services for Enterprise Feedback Management (EFM) and Market Research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, MarketTools.com™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™.
MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com