Service Plans for Actuate
Actuate offers a variety of Service Plans to meet your organization's needs. The table below offers a side-by-side comparison of the Service Plans. Regardless of the plan you choose, we assure you efficient product implementation and superior performance for the long haul.
Customer Support Maintenance Offerings | |||||
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| . | Learn More | Learn More | Learn More | Learn More | Learn More |
| Maintence Plan * | Basic | Bronze | Silver | Gold | Platinum |
| SLOs: Special Terms | No | Limited | Full | Full | Full |
| Unlimited Incidents | . | 5/year** |  |
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| Unlimited Contacts | |
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| Phone Local Support Center | . | |
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| Email Local Support Center | . | |
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| Self-Help Portal | |
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| Moderated Forums | |
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| Online Software Updates † | |
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| Account Manager | . | . | . | . | |
| On-site Visits (4 per year) | . | . | . | . | |
| e.Service Days (8 per year) | . | . | . | . | |
| Weekly Case Report | . | . | . | . | |
| Reproduction Environment | . | . | . | . | |
| Seat at Product Advisory Council | . | . | . | . | |
| 24x7 Support: Priority 1*** | . | . | . | |
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| English Language Support †† | |
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| French Language Support | . | . | |
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| German Language Support | . | . | |
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| Japanese Language Support | . | . | |
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Maintenance Services are to be renewed annually unless either Licensee or Actuate elect not to renew them. Actuate disclaims any responsibility for ensuring that Customer is compliant with its Actuate license agreements. Such responsibility rests solely with Customer.
* Basic and Bronze maintenance plans are not available for Actuate Performancesoft Suite products. Eclipse BIRT support is available only for Basic, Bronze and Silver maintenance plans.
** A package of 5 incidents (expires one year after the purchase date)
*** 24x7 service is provided in English only
† Online software updates are not available for Eclipse BIRT customers
†† Actuate Performancesoft Suite product support is currently available in English only
On Demand Performance Management - OnPerformance Service Plan
To download a full description of offerings click here
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